Shipping Policy

At Pepesthriftshop, we strive to deliver your order safely, efficiently, and with complete transparency. This Shipping Policy outlines how we process, ship, and deliver your purchases, as well as your responsibilities and our commitments along the way. By placing an order with us, you acknowledge and agree to the shipping terms described on this page.

Coverage Area

We currently ship to addresses within the contiguous United States only. At this time, we are unable to fulfill orders to international destinations.

Order Processing

We work diligently to prepare and dispatch your order as quickly as possible. All orders are processed and shipped within 1–3 business days from the date the order is placed.

Cut-Off Times (Pacific Time)

Please note:

• Processing timelines exclude weekends and public holidays.
• During peak shopping periods, holidays, or unusually high order volume, processing may take slightly longer than stated. We will notify you promptly if any unexpected delays arise with your order.

Estimated Delivery Timeframes

After your order has been handed off to the shipping carrier, estimated delivery within the United States is 7–20 business days, depending on your shipping destination and carrier conditions.

All delivery dates provided are estimates only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, or other factors outside our control.

Shipping Costs

We are pleased to offer free standard shipping on every order — no minimum purchase required, no hidden fees, and no additional charges at checkout or upon delivery.

Shipping Restrictions

To ensure reliable and efficient delivery, we are currently unable to ship to the following locations:

• P.O. Boxes
• APO / FPO / DPO military addresses
• Alaska and Hawaii
• U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands)
• Certain remote or rural areas not serviced by our standard shipping carriers

If we discover that an order has been placed with a restricted shipping address, we will reach out to you promptly to discuss an alternative arrangement. If no suitable alternative can be found, we will issue a full refund to your original payment method.

Order Confirmation & Tracking

Order Confirmation Email

Shortly after placing your order, you will receive a confirmation email at the address you provided during checkout. This email includes:

• Your unique order number
• A complete order summary (items, quantities, and pricing)
• The shipping address on file
• An estimated delivery window

Please review this information carefully. If you spot any errors — particularly with your shipping address — contact us right away so we can make corrections before the order enters our fulfillment pipeline.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A direct link to the carrier's tracking page so you can monitor your package in real time

We encourage you to track your shipment and reach out if you have any concerns about the status of your delivery.

Our Shipping Partners

We partner with reputable, nationally recognized carriers to ensure your order reaches you securely and on schedule:

The specific carrier used for your order will depend on your shipping destination, package size, and current carrier availability.

Lost, Stolen, or Damaged Packages

We understand how frustrating it can be when a package doesn't arrive as expected. If your shipment appears to be lost, stolen, or damaged in transit, please contact us within 5 business days of the expected delivery date. When reaching out, please provide:

• Your order number
• The tracking number for the affected shipment
• A brief description of the issue
• Photos of any visible damage (if applicable)

Our team will investigate the matter promptly and work with the carrier to resolve the situation — whether that means arranging a replacement, re-shipment, or full refund.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided during checkout is complete, accurate, and up to date. Please double-check all address details — including apartment/suite numbers, street names, city, state, and ZIP code — before finalizing your order.

If you realize you've entered an incorrect address, please contact us immediately at info@pepesthriftshop.com with your order number and the corrected address. We will do our best to update the shipping information before the order is dispatched. However, once an order has been shipped, we may be unable to redirect or modify the delivery address, and we cannot be held responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Shipping Disclaimer

Please be aware of the following:

• We are not responsible for shipping delays caused by carriers, severe weather, natural disasters, customs processing, or other events beyond our control.
• All delivery timeframes are estimates and are not guaranteed. Actual delivery may occur earlier or later than the estimated window.
• Once your order has been transferred to the shipping carrier, the title to, and risk of loss for, the products passes to you. Pepesthriftshop is not liable for loss, theft, or damage that occurs after the carrier takes possession of the package.
• We do not guarantee specific delivery dates unless expressly stated in a separate written agreement.

Questions About Your Shipment?

If you have any questions, concerns, or special requests related to shipping your order, our team is here to help. Please don't hesitate to reach out using any of the contact methods below.

Contact Us

Thank you for shopping with Pepesthriftshop. We appreciate your business and are dedicated to making your shipping experience smooth from checkout to doorstep.