Return and refund policy

At Pepesthriftshop, your satisfaction matters to us. We want every purchase to feel confident and worry-free. That's why we offer a straightforward 30-day return policy — giving you a full 30 days from the date you receive your item to let us know if something isn't right.

30-Day Return Window

You have 30 days after receiving your order to initiate a return request. To qualify for a return, please make sure your item meets the following conditions:

• All original tags are still attached
• The product is returned in its original packaging
• A valid receipt or proof of purchase is included with the return

How to Start a Return

Getting a return underway is simple:

1. Email us at info@pepesthriftshop.com within 30 days of receiving your order.
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer service team will review your request and respond with confirmation and next steps.

Important: All returns must be sent to the address provided in our return instructions. Items shipped back to us without prior authorization will not be accepted.

Return Shipping

We are pleased to offer FREE return shipping on all eligible returns. Once your return request is approved, we will provide you with:

• A prepaid return shipping label
• Detailed instructions on how and where to send your package

Please follow the instructions carefully to ensure your return is processed smoothly and without delay.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you find that your item is defective, damaged upon arrival, or not what you ordered, reach out to us right away at info@pepesthriftshop.com.

When contacting us about a damaged or incorrect item, please provide:

• Your order number
• Photos of the item and its packaging
• A brief description of the issue

We will evaluate the problem promptly and make it right — whether that means sending a replacement, issuing a full refund, or finding another solution that works for you.

Exceptions & Non-Returnable Items

While we aim to accommodate all returns, certain items are not eligible for return or refund:

• Any item that has been used, modified, or altered in any way
• Items damaged due to customer error (scratches, stains, tears, etc.)
• Items whose original packaging has been opened or damaged, affecting resale value
• Items returned without prior authorization from our team

If you're unsure whether your specific item qualifies for return, please don't hesitate to contact us — we're happy to help clarify.

Exchanges

Looking for a different item instead? The fastest way to get what you really want is:

1. Return the original item following the standard return process.
2. Once the return is accepted, place a new order for the item you prefer.

This ensures you receive your desired product as quickly as possible, subject to availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision. If your return is approved:

• Your refund will be automatically processed to your original payment method
• Please allow up to 10 business days for the refund to appear on your statement
• Keep in mind that your bank or credit card issuer may need additional time to post the refund to your account

Haven't Received Your Refund?

If more than 10 business days have passed since we approved your return and you still haven't seen the refund reflected in your account, please reach out to us at info@pepesthriftshop.com and we'll look into it immediately.

Contact Us

We're here to help with any questions about returns, refunds, or your order.

Thank you for shopping with Pepesthriftshop. We value your trust and are committed to making every experience with us a positive one.