Payment Policy

Overview

At Pepesthriftshop, we want every transaction to be straightforward, transparent, and worry-free. This Payment Policy explains the payment methods we support, how we safeguard your financial information, and what to expect throughout the checkout and billing process. By completing a purchase on our website, you agree to the terms described on this page.

Accepted Payment Methods

We offer a variety of secure payment options to make checkout as convenient as possible:

Please note: We do not currently accept cash, personal checks, money orders, wire transfers, gift cards, or cryptocurrency as forms of payment.

Payment Security

Protecting your financial information is a top priority at Pepesthriftshop. We employ multiple layers of security to ensure that every transaction is safe and secure:

• SSL Encryption — All data transmitted between your browser and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, ensuring that your personal and payment details remain confidential during transmission.

• PCI DSS Compliance — Our checkout process is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), meeting the highest industry requirements for securely handling cardholder data.

• Secure Payment Processors — All transactions are routed through trusted, industry-leading payment gateways that specialize in fraud detection and financial data protection.

• No Stored Card Data — We never store your full credit or debit card number on our servers. Your payment details are encrypted end-to-end and handled exclusively by our certified payment processors.

Order Payment

How Payment Processing Works

• Payment is required in full at the time your order is placed. Orders will not enter our fulfillment pipeline until payment has been successfully authorized.
• All prices displayed on our website are in United States Dollars (USD) unless otherwise indicated.
• Your selected payment method will be charged at the moment your order is confirmed.

Order Confirmation

• After your payment has been successfully processed, you will receive an order confirmation email at the address you provided during checkout. This email will include your order number, a summary of items purchased, and a receipt.
• Please save this confirmation for your records.
• If you do not see a confirmation email within 30 minutes of placing your order, please check your spam or junk mail folder. If it is not there either, reach out to us and we will help resolve the issue promptly.

Pricing Errors

• In the unlikely event that a product is displayed at an incorrect price due to a technical error, data entry mistake, or system malfunction, Pepesthriftshop reserves the right to cancel the affected order and issue a full refund to the original payment method.
• We are under no obligation to honor an incorrect price, even if an order confirmation has already been sent.
• If such a situation arises, we will notify you as quickly as possible and discuss available options.

Billing Information

Billing Address Requirements

• The billing address you provide during checkout must match the address currently on file with your bank or credit card issuer.
• Incomplete or inaccurate billing information may result in a failed payment authorization, a processing delay, or automatic cancellation of your order.
• Please double-check all billing details before submitting your payment.

Invoices

• A digital receipt will be emailed to you automatically after your order is successfully placed.
• If you require a formal invoice for business, tax, or accounting purposes, please contact us at info@pepesthriftshop.com with your order number and request, and we will provide one promptly.

Taxes

Sales Tax

• Applicable sales tax will be automatically calculated based on the shipping address you provide and added to your order total at checkout.
• Tax rates vary by state, county, and municipality and are subject to change at any time without notice.
• The final tax amount will be clearly displayed on your order confirmation page and in your confirmation email.

Additional Fees

• Pepesthriftshop does not charge any processing fees, handling fees, service fees, or hidden surcharges beyond the listed product prices and applicable taxes.
• Shipping is completely free on all orders — no minimum purchase required, no surprise charges.

Payment Issues

Declined Payments

If your payment is declined at checkout, please review the following checklist:

1. Verify all card details — Ensure your card number, expiration date, CVV security code, and billing address are entered correctly.
2. Check your available balance — Confirm that your card has sufficient funds or available credit to cover the total order amount.
3. Contact your bank — Some banks place temporary holds or restrictions on online transactions. A quick call to your bank or card issuer can often resolve this.
4. Try another payment method — If your card continues to be declined, consider using an alternative payment option such as PayPal, Apple Pay, or Google Pay.

If none of the above steps resolve the issue, please contact us and we will do our best to assist you.

Payment Authorization Failures

Occasionally, a payment authorization may not go through due to security protocols set by your financial institution. These safeguards are designed to protect you from fraudulent activity. If you encounter repeated authorization failures, please reach out to us at info@pepesthriftshop.com with your order details and we will work with you to find a solution.

Order Cancellation

Requesting a Cancellation

• If you wish to cancel your order, please contact us as soon as possible at info@pepesthriftshop.com or by calling (323) 260-7083.
• Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped.
• Once an order has entered our shipping process, it can no longer be cancelled. In that case, you may initiate a return after delivery in accordance with our [Refund Policy].

Refunds for Cancelled Orders

• If your order is cancelled after your payment has already been charged, a full refund will be issued to the original payment method used at checkout.
• Refunds are typically processed within 10 business days after the cancellation is confirmed.
• Please allow additional time — depending on your bank or card issuer — for the refund to appear as a credit on your account statement.

Refunds

For comprehensive details about our refund and return procedures, please refer to our dedicated [Refund Policy].

Key points at a glance:

• All refunds are returned to the original payment method used when the order was placed.
• Refunds generally appear within 10 business days, though processing times may vary depending on your financial institution.
• Return shipping is always free. Whether you are returning an item due to a change of mind or any other reason, we provide prepaid return shipping labels at no cost to you.

Financing and Installment Plans

Pepesthriftshop currently does not offer financing options, installment payment plans, layaway, or buy-now-pay-later services at this time. The full order amount is due at checkout. We may introduce additional payment options in the future; any updates will be reflected on this page.

Changes to This Policy

Pepesthriftshop reserves the right to update, modify, or replace any portion of this Payment Policy at any time. When changes are made, the updated policy will be posted on this page along with a revised "Last Updated" date. We encourage you to check this page periodically to stay informed.

Your continued use of our website and services following the posting of any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Payment Policy, need help with a transaction, or require assistance placing an order, our team is ready to help:

Thank you for choosing Pepesthriftshop. We are dedicated to making every aspect of your shopping experience — from browsing to checkout to delivery — as seamless and secure as possible.